Airport Experience® News - 20 Years of the AX Conference

FEATURES

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16 Concessions Moves The local-versus-national brand debate,

pricing policy shifts, and focus on the traveler experience are a few of the changes examined in this look back at 20 years of airport concession evolution. 22 ACDBE Impact Various changes to rules surrounding the ACDBE program over the years have allowed it to survive and thrive, although many believe further tweaks are necessary. One looming issue is whether, given recent U.S. Supreme Court decisions, the program will face heightened scrutiny down the road. 26 Passenger Pampering For decades, limited services were available to travelers in airports, and lounges were once reserved for more well-heeled frequent travelers. But over the past two decades, more spas, nap and work stations and other services have gained traction in airports, and lounge numbers and access policies have evolved to meet growing demand. 30 Wowing Passengers Macro-events have influenced design of airport terminals and airport concessions over the past two decades, but equally impactful is the trend of creating a “sense of place,” as well as moves toward more upscale looks and finishes. 34 20 Years In Pictures The Airport Experience Conference is 20 years old this year. Flash back to some of the best moments in this photo timeline. 38 Excellence In Concessions Check out the finalists for the 2024 AX Awards. Winners will be announced at the Awards Gala, the closing event of the 2024 AX Conference.

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COLUMNS

5 Letter From The Editor 8 Data Check A Euromonitor International study,

43 Advertising Index 44 Before You Take Off

The old carpet at Portland International Airport was replaced in the mid-2010s, but by then the iconic and colorful flooring had taken on a life – both physical and virtual – of its own. The new terminal renovations is bringing a bit of the magic back.

commissioned by the U.S. Travel Association, suggests the U.S. is starting to trail behind in competition for global visitors 10 Latest Buzz Portland International Airport’s new terminal prioritizes sustainability and seeks to reflect Portland’s outdoorsy reputation. New concessions embody the airport’s hyper-local focus.

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AX NEWS JANUARY/FEBRUARY 2024