Airport Experience® News - 20 Years of the AX Conference

JANUARY/FEBRUARY 2024

Dear Readers

JANUARY/FEBRUARY 2024 / V22 N252

Our loyal audience is accustomed to Airport Experience News looking forward, identifying trends, challenges and achievements that are driving the airport concessions business now and in the future. But for this very special issue, we’re instead taking a look back. In honor of the 20 th Anniversary of the Airport Experience Conference, AXN’s pre-conference issue is devoted to examining the evolution of the industry over the past two decades. The AXN editorial team has connected with a broad range of industry players in examining the myriad changes – mostly positive – that have impacted airport F&B and retail concessions, the ACDBE program, lounges and services and terminal and concessions design. Check out each of the four features for reminiscences about key turning points and honing of best practices. The industry has shifted with the times, becoming ever more-focused on delivering an extraordinary passenger experience. This retrospective issue also features a photo montage and timeline of past AX Conferences, where you’ll find candids of some of the many individuals who have supported AXN throughout our 20-year conference history. Many of us look a few years older these days, but some don’t appear to have changed much at all! Team AXC is proud of its 20-year contribution to the airport concessions industry. We look forward to seeing you at the 20 th Anniversary Airport Experience Conference, to be held April 1-4 at the Gaylord Texan in Dallas.

A 20-Year Retrospective Issue celebrating the 20th Anniversary of the Airport Experience Conference.

F&B & Retail Meet Shifting Traveler Demands

The ACDBE Program Evolves

Lounges, Services, Ramp Up Offerings

Design Reaches New Levels

With Many Thanks,

Carol Ward Editor-in-Chief

Airport Experience News carol@airportxnews.com

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AX NEWS JANUARY/FEBRUARY 2024