Airport Experience® News - ACDBE 2023

DATA CHECK

Fewer than one-third of recent air travelers said they are “very satisfied” with the air travel experience. The survey showed that crowding and congestion, along with flight delays or cancellations, are the primary reasons for air travelers’ less than satisfactory experience. More than half of Americans surveyed said they would travel more for leisure in the next six months if the travel experience was not as much of a hassle. System Challenges The mixed results come at a time when the air travel system is under enormous pressure. In late March, the Federal Aviation Administration warned that it anticipates a 45% increase in flight delays at East Coast airports in the summer of 2023, due to a shortage of air traffic In a recent media call announcing the survey results, U.S. Travel Association CEO Geoff Freeman said passengers will likely “confront a very busy experience” when traveling this summer. “They’re going to confront longer lines. I think we should be prepared for that.” controllers and other factors. Airlines have been given a short-term opportunity to give up slots at airports in New York and Washington DC. In a recent media call announcing the survey result s, U.S. Travel Association CEO Geoff Freeman said passengers will likely “confront a very busy experience” when traveling this summer. “They’re going to confront longer lines. I think we should be prepared for that,” he said. The U.S. Travel survey delved into the challenges facing the air travel system. When asked what Congress should prioritize in the FAA reauthorization bill, a majority of recent air travelers

(55%) want Congress to prioritize improvements to the air travel experience by addressing hassles such as reducing f light delays and cancellations (19%), offering more direct flights by addressing the pilot shortage (21%) or reducing congestion in airports (15%). Conversely,

just 36% of recent air travelers want Congress to prioritize providing cash refunds or indefinite credits when flight delays or cancellations occur. One-third of survey respondents said they would travel more if Congress made any of those legislative changes.

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