Airport Experience® News - Conference 2023

CONFERENCE ISSUE 2023

LETTER FROM THE PUBLISHER

Dear Readers,

As I write this letter in the lead-up to the 2023 Airport Experience Conference, I can’t help but think back three years ago when we all gathered in Denver for the 2020 AX Conference. We went into that event with only vague and generally benign ideas about a virus that was spreading halfway around the world. We came out of the conference just a bit more concerned, and a few short weeks later the industry was upended. Now as we head back to Denver, the industry has returned to vibrancy and is pushing forward with new strategies for optimizing the passenger experience. Some of those strategies are spotlighted in this issue of Airport Experience News. From the increasing use of robotics in traveler interactions, to challenges in tackling the current economic upheaval, to ensuring older travelers aren’t left out of the new customer service paradigm, this issue is full of trend analysis and best practice advice from an array of industry leaders. This issue of AXN serves as your show guide for our 2023 AXConference. Inside you’ll find the conference agenda and map, as well as profiles of the sponsors, exhibitors and speakers who make this event so successful. I hope to connect with each of you while we are in the Mile High City. On behalf of the entire AXN team, we express immense gratitude for your continued support of Airport Experience News and the AX Conference. Together, we are revitalizing and evolving our industry for the next generation of travelers.

Cheers,

Melissa K. Montes Vice President & Publisher Airport Experience News

6

A X N E W S C O N F E R E N C E I S S U E 2 0 2 3