Airport Experience® News - Conference 2023

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24 Making Headway This March marks three years since the global pandemic ravaged the industry. Revitalization has been quick and airports are thrumming again, but challenges remain for airport concessionaires. 30 Robotic Reality Robotic services are gaining traction at North American airports, increasing efficiencies and wowing passengers in the process. 36 Green In The Kitchen Food waste is a perennial problem in any commercial kitchen, but some airports and concessionaires are being proactive in managing waste and meeting sustainability initiatives. 42 Older, But Still Relevant Millennial and Gen Z consumers are getting the lion’s share of attention these days, but Boomer and Gen X demographics are still big travelers. Catering to them can pay off. 52 Agenda and Experience Hall Map Get familiar with the layout of this year’s Experience Hall and take a look at the schedule of events to choose from over the next few days. 64 Meet Our Sponsors Use this handy guide to become familiar with this year’s supportive event sponsors! 70 Exhibitors At A Glance Before walking around the Experience Hall, take a look at the extensive lineup of exciting exhibitors! 77 Speaker Profiles This year’s session speakers bring an array of experience and expertise to the conference stage. 2023 AX CONFERENCE

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6 Letter From The Publisher 8 Data Check The National Restaurant Association has shared results from its latest “What’s Hot” survey. Fried chicken sandwich anyone? 12 Latest Buzz In Grand Rapids, Michigan, a $500 million improvement project is currently underway, one of the largest capital projects ever for a small hub airport. 18 Director’s Chair ABQ Director Richard McCurley is re-envisioning the concession program at Albuquerque International Sunport, part of an overall upgrade to the airport.

48 Tech Spotlight Amazon’s Dilip Kumar discusses the success of Just Walk Out technology in airports, and hints about new technologies in the works. 82 One-on-One Converging workforce development and DE&I initiatives, Denver International’s Andrea Albo is leading a multi-pronged effort to expand career opportunities at the airport.

87 Advertising Index 88 Before You Take Off

A teen entrepreneur is turning heads with new products available at Austin-Bergstrom International Airport.

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