Airport Experience® News - Conference Issue 2024

DAY 3 WEDNESDAY, APRIL 3 (CONTINUED)

9:00am - 10:00am Tate 1-4

Schmooze: Part 1 Join us for another year of rapid-fire meetings between airport representatives and operators! In this event, airports and concessionaires meet at scheduled times for oneon- one discussions, speed-dating style. No appointment? No problem. Impromptu meetings are arranged on a first-come, first-serve basis.

Sponsored by SAMBAZON

10:00am - 10:15am Tate Lobby

Refreshment Break Coffee Sponsored by The Coffee Bean &Tea Leaf

10:15am - 11:00am Tate 1-4

Schmooze: Part 2 The Schmooze fun continues. In this event, airports and concessionaires meet at scheduled times for one-on-one discussions, speed-dating style.

Sponsored by SAMBAZON

11:00am - 12:00pm Booth 639

2025 Experience Hall Sales Office Open Get a jump on the 2025 AX Conference. Meet with the AX Business Development Team to select your 2025 exhibit space.

11:00am - 6:00pm Longhorn E/F

Experience Hall Open AXC Meeting Zone Sponsored by Airport Dimensions Experience Hall Sponsored by OTG Lunch in the Experience Hall AXC Meeting Zone Sponsored by Airport Dimensions Experience Hall Sponsored by OTG

12:00pm - 1:15pm Longhorn E/F

1:30pm - 2:45pm Texas A/B

Session 6: The Concessions Profitability Factor: Mitigating Costs In A High-Wage, Inflationary Environment Profitability in the airport concessions industry was challenging pre-pandemic, but operators say the post-pandemic environment is even more difficult. Rising costs for labor, build-outs and other capital expenses are squeezing the bottom line. This panel will discuss best practices for maximizing profitability while also assessing if and how wholesale changes to concessions contracts are warranted. Mookie Patel, former Chief Officer-Business & Finance, Austin-Bergstrom International Airport Tosin Kasali, Vice President, Business Development, HMSHost by Avolta Patrick Murray, Deputy CEO, SSP America Carlos Ruiz, Director of Commercial Management, Cincinnati/Northern Kentucky International Airport Brad Wolfe, Commercial Manager, Salt Lake City International Airport

Moderator: Panelists:

General Session Room Sponsored by Inspire Brands

2:45pm - 3:15pm Longhorn E/F

Networking In The Experience Hall Networking Sponsored by Master ConcessionAir AXC Meeting Zone Sponsored by Airport Dimensions Experience Hall Sponsored by OTG

3:15pm - 3:30pm Texas A/B

Session 7: Case Study: Data Sharing at Los Angeles International Airport The digital marketplace at LAX has successfully transformed the approach to traveler and employee engagement through the incorporation of a CRM and loyalty platform. The platform has driven positive advancements in customer interaction and revenue enhancement demonstrated by data analytics. This case study will provide details on specific tactics and deliverables from the program and provide an analysis of effectiveness and impact.

Presenter:

Chris Hartman, Director of Digital Experiences, Airport Dimensions

General Session Room Sponsored by Inspire Brands

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AX NEWS MARCH 2024