Airport Experience® News - Conference Issue 2025

DAY 2 SUNDAY, MARCH 30 (CONTINUED)

Panelists:

Karen Ellis, Assistant Airport General Manager – Chief Customer Experience Officer, Hartsfield-Jackson Atlanta International Airport

Johanne Gallant, CEO, Fredericton International Airport Nikki Harland, Chief Operating Officer, Paradies Lagardère Kathleen Schafer, Vice President, Mission Yogurt

Title Sponsor: SSP America Event Sponsors: Be Relax,The Coffee Bean &Tea Leaf, Half Moon Empanadas, Strategy Maven,Tandem Creative Outstanding Woman In Leadership Awards Sponsored by: Minute Suites

Opening Breakfast And Networking Sponsored by: The Grove Inc. Coffee Sponsored by: The Coffee Bean &Tea Leaf

8:00 a.m. - 9:30 a.m. Riverview Foyer

Welcome & Opening Remarks Melissa K. Montes, Vice President and Publisher, Airport Experience News Scott Gladstone, Chief Development Officer and President International, Dine Brands Global

9: 45 a.m. – 10:00 a.m. Riverview Ballroom

General Session Room Sponsored by: Dine Brands

Session 2: Airport-Operator Partnerships – A New Way Forward? There’s never a perfect contract or a perfectly balanced relationship between an airport and a concessionaire. But changing market dynamics have put pressure on the contract models that were once the standard. Hear airport executives share their strategies for structuring airport-concessionaire contracts and the changes they’ve made or considered in recent years. Then hear from concessions professionals about what terms they need to ensure ongoing profitability. This session will culminate in a head-to-head discussion of the best way forward.

10:00 a.m. - 12:00 p.m. Riverview Ballroom

10:00 a.m. - 10:45 a.m. Part 1: The Airport Perspective

Moderator:

Michael Mullaney, Associate Vice President, Concessions and Non-Aeronautical Revenue, Landrum & Brown Pamela DeChant, Senior Vice President, Concessions, Denver International Airport Andrew Durkee, Manager, Airport Concessions, Sacramento County Department of Airports Scott Knight, Senior Director, Concessions, Hartsfield-Jackson Atlanta International Airport 10:45 a.m. - 11:30 a.m. Part 2: The Operator Perspective Michael Mullaney, Associate Vice President, Concessions and Non-Aeronautical Revenue, Landrum & Brown

Panelists:

Moderator:

Panelists:

David Bissett, Chief Development Officer, Paradies Lagardère Pat Murray, CEO, SSP America Andrew Weddig, Executive Director, Airport Restaurant & Retail Association

11:30 a.m. - 12:00 p.m. Conclusion

General Session Room Sponsored by: Dine Brands

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AX NEWS MARCH 2025