Airport Experience® News - Conference Issue 2025

DAY 3 MONDAY, MARCH 31 (CONTINUED)

Session 5: Welcome and Keynote Address Welcome:

8:30 a.m. – 9:45 a.m. Riverview Ballroom

Melissa K. Montes, Vice President and Publisher, Airport Experience News Jack Potter, President and CEO, Metropolitan Washington Airports Authority

Presenters:

Miri Rodriguez, Author, Brand Strategist, Senior Storyteller at Microsoft and CEO of Empressa.ai

Author and brand strategist Miri Rodriguez will explore how airports, operators and brands can tap into the transformative potential of artificial intelligence (AI), coupled with the timeless art of storytelling, to fuel innovation and reimagine service excellence.

Keynote Address Sponsored by: Mission Yogurt General Session Room Sponsored by: Dine Brands

Networking Break In The Experience Hall

9:45 a.m. – 10:15 a.m. Prince George Hall DE

Sponsored by: SAMBAZON Acai Bowls

Coffee Sponsored by: The Coffee Bean &Tea Leaf Media Lab Sponsor: ReachTV AXC Meeting Zone Sponsored by: Airport Dimensions Experience Hall Sponsored by: OTG

Session 6: Airport-Operator Relationships – The Consultants’ Perspective The industry’s foremost consultants have an inside track on how airports develop their RFPs. They also are privy to how operators make assessments on how and which opportunities to bid. This panel will examine some of those insights so each side can better understand the motivations of the other.

10:15 a.m. – 11:00 a.m. Riverview Ballroom

Moderator:

Roderick McOwan, Chief Development Officer, WH Smith North America

Panelists:

Ann Ferraguto, Principal, AirProjects, Inc. Eric Friedman, Airport Planning Consultant, ICF Kevin Lemmons, Director, Unison Consulting Group Sue Stiene, President, Optimas Management Group

General Session Room Sponsored by: Dine Brands

Session 7: Airport Opportunities Airport terminal construction and renovation is booming, and with the new activity comes a range of new opportunities for concessionaires. In this session airport representatives will discuss their upcoming opportunities in concessions and other revenue-generating areas.

11:00 a.m. – 12:30 p.m. Riverview Ballroom

- Austin-Bergstrom International Airport - Cleveland Hopkins International Airport - Harry Reid International Airport - John Glenn Columbus International Airport - Miami International Airport - Minneapolis-St. Paul International Airport - Norfolk International Airport - Ontario International Airport - Phoenix Sky Harbor International Airport

- Reno-Tahoe International Airport - Sacramento International Airport - San Francisco International Airport - Tampa International Airport

Session Sponsored by: Mission Yogurt General Session Room Sponsored by: Dine Brands

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AX NEWS MARCH 2025