Airport Experience® News - Conference Issue 2025

DAY 4 TUESDAY, APRIL 1 (CONTINUED)

Session 9: The Impact of Lounges On Airport Concessions The extraordinary growth of lounges in North American airports in recent years is no secret. But with more and more travelers diverted from the terminals into lounge spaces, concessionaires are feeling the impact. Are changes needed so lounge operators, restaurateurs and retailers can all benefit from the growing demand for air travel? Nancy Knipp, President, Airport Dimensions Americas; Richard Schneider, Chief Development Officer, Areas USA; Francisco Alonzo, Director of Customer and Concessions Development, Metropolitan Washington Airports Authority General Session Room Sponsored by: Dine Brands Session 10: Futureproofing Through Technology Airports and concessions operators are tapping technology to enhance the traveler experience. Session speakers will share their experiences with technologies that are upending the status quo, convey best practices when partnering with tech companies and discuss what to expect as the travel tech evolution continues. Todd Bouman, CEO, Proto Hologram Three Ways AI Holograms Elevate the Travel Experience Atousa Ghoreichi, Senior Vice President Digital, Avolta North America Digital Advantage: Driving Loyalty & Revenue in a Connected World Benedict Ma, Director Passenger Retail Experience, Vancouver Airport Authority Optimizing Airport Commercial Revenue Via Digital Twin Technology Ana Živanovic, Principal, Strategic Initiatives, Chief Digital Transformation Office, San Francisco International Airport SFO’s Airport Technology Improvement Program General Session Room Sponsored by: Dine Brands Libby Hurley, Director of Concessions, Houston Airport System

10:30 a.m. - 11:30 a.m Riverview Ballroom

Moderator:

Panelists:

11:30 a.m. - 12:30 p.m. Riverview Ballroom

Presenters:

Lunch In The Experience Hall

12:30 p.m. - 1:45 p.m. Prince George Hall DE

Media Lab Sponsor: ReachTV AXC Meeting Zone Sponsored by: Airport Dimensions Experience Hall Sponsored by: OTG

2:00 p.m. Experience Hall Closes

Session 11: Directors’ Panel AXN’s annual panel of airport directors brings together some of the industry’s most dynamic leaders for a discussion on key challenges and opportunities. This year’s group will discuss the latest on pandemic recovery, infrastructure financing, revenue generation, customer service strategies, technology and more.

2:00 p.m. - 3:15 p.m. Riverview Ballroom

Moderator: Panelists:

Kevin Burke, President and CEO, Airports Council International – North America Kim Becker, President and CEO, San Diego County Regional Airport Authority Atif Elkadi, CEO, Ontario International Airport Jack Potter, President and CEO, Metropolitan Washington Airports Authority Jim Szczesniac, Director of Aviation, Houston Airport System Session Sponsored by: HMSHost / Hudson General Session Room Sponsored by: Dine Brands

AX Awards Gala Cocktail Reception Sponsored by: Crews

6:00 p.m. – 7:00 p.m. Riverview Foyer

Airport Experience Awards Gala Wine and Opening Toast Sponsored by: Vino Volo AX Awards Gala Program Sponsored by: Clune Construction

7:00 p.m. Riverview Ballroom

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AX NEWS MARCH 2025