Airport Experience® News - Conference Issue 2026

SPEAKERS & MODERATORS

ZENOLA CAMPBELL Zenola Campbell serves as the vice president of concessions at Dallas Fort Worth International Airport (DFW) Campbell develops strategies that focus on

KYLIES FUNG Kylies Fung is an airport contract specialist at Harry Reid International Airport (LAS) with nearly a decade of experience in airport concessions and business operations

maximizing revenues in passenger-related concessions, advertising, rental cars, sponsorships and related revenues within the airport terminals, including passenger services enhancements and telecommunications Prior to DFW, Campbell’s extensive knowledge and background earned her key executive positions with companies including McDonald’s Corporation and as director of customer segments for Blockbuster Inc roles at Human Capital Management Concepts LLC ; San Juan College; Worldwide Flight Services and AMR, the parent company of American Airlines at Dallas/Fort Worth International Airport (DFW) DAVID CARUSO David Caruso is the U S franchisee of Venice, Italy-based fast-casual brand DalMoros Fresh Pasta To Go, currently operating in St Petersburg, Tampa, Orlando and Delray Beach, Florida; and Boston and Cambridge, Massachusetts New openings are scheduled in at least six U S cities throughout 2026

She manages a diverse portfolio of concession agreements, including specialty retail, food and beverage, advertising, gaming, vending, duty free, and passenger services Her work spans contract development, RFP preparation and evaluation, and ongoing coordination with internal teams and external partners to support compliant, efficient, and customer focused airport operations

ATOUSA GHOREICHI Atousa Ghoreichi is the senior vice president, digital at Avolta North America A member of the North America Executive Committee, Ghoreichi leads the region’s omni

channel portfolio, including its ecommerce platform, Club Avolta loyalty program, marketing/communications, and all digital assets across more than 2,000 stores and restaurants operated by HMSHost, Hudson, and Dufry Prior to her tenure at Avolta, Ghoreichi served in leadership positions at James Hardie and HMSHost

NICHOLAS CREWS Nicholas Crews is the CEO and managing partner of Crews1972 Hospitality He provides overall leadership to the organization by ensuring the Crews mission and vision are

CYNTHIA GUIDRY Cynthia Guidry serves as the director of Long Beach Airport (LGB) In addition to her work at LGB, where she is leading the country’s oldest municipal airport through

implemented and strategic goals are achieved Prior to taking on the role of CEO, Crews served as chief operating officer, vice president of corporate development and general manager for the company

a major renovation and restoration project, Guidry serves on the board of directors for the California Transportation Foundation (CTF) as well as a member of the Airport Minority Advisory Council (AMAC) Airport Leadership Collective Prior to joining LGB, Guidry spent most of her career working for Los Angeles World Airports, with several years as deputy executive director of the planning and development group at Los Angeles International Airport (LAX)

ANN FERRAGUTO Ann Ferraguto is the founder and principal of AirProjects, a boutique consulting firm specializing in airport commercial planning Prior to founding AirProjects, Ferraguto worked

PILAR GUZMÁN Pilar Guzmán is CEO and Founder of Half Moon Empanadas, a fast-growing quick-service restaurant brand built around authentic empanadas made for modern, on-the-go lives

for major airport and transportation consulting firms, Ernst & Young’s national real estate practice, a Washington, DC-area real estate developer and the Metropolitan Washington Airports Authority

Under her leadership, the Miami-based company has expanded to 26 locations nationwide, with five more in development Guzmán’s vision is to bring the empanada into the American mainstream, honoring its cultural roots while creating food that nourishes, connects, and moves with people wherever life takes them

LAURA FITZRANDOLPH Laura FitzRandolph is the chief people and culture officer, North America, of Avolta Laura was promoted to this role in 2023 following the business combination between Dufry

and Autogrill, parent companies of Hudson and HMSHost, respectively In this role, Laura oversees people and culture for Avolta across the region Laura previously served as executive vice president and chief human resources officer for HMSHost; executive vice president and chief human resources officer at global hotel management company Interstate Hotels & Resorts; as counsel in the labor and employment group of Akin Gump Strauss Hauer & Feld LLP as well as deputy director of correspondence in the White House Office of Scheduling and Advance and on the staff of United States Senator Alan Cranston

ALEXIS HIGGINS Alexis Higgins is the chief executive officer of Tulsa Airports Improvement Trust, an organization that oversees Tulsa International Airport (TUL) and Tulsa Riverside Airport

(RVS) At Tulsa International, she leads an airport with over 3 2 million passengers annually that is home to 127 companies employing over 13,500 area residents She currently serves on the board of Airports Council International and leads donor funding for Challenge Air’s Tulsa Fly Day event, an organization that inspires special needs children to dream big through the excitement of sitting as co-pilot on a flight

82

AX NEWS MARCH 2026