Airport Experience® News - Customer Service Issue 2023

LATEST BUZZ

THE PALM SPRINGS DRAW With Passenger Numbers Rising,PSP Is Adding Concessions, Renovating Gate Hold Areas

BY SARAH BELING

he sunny, vacation-friendly ambiance at Palm Springs International Airport (PSP) is

noting the need for terminal upgrades to accommodate the growth. Known globally as a popular vacation destination, travelers also flock to the greater Palm Springs area for its convenience to Joshua Tree National Park, the Coachella Valley Music and Arts Festival, the American Express PGA Golf Tournament, a variety of food and wine conferences, and the Palm Springs International Film Festival. Noting that their 2022 seat numbers were 22% higher than in 2019, Meier and the PSP team hope to create a more modern

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Above: Rising passenger numbers prompted Palm Springs International’s gate hold and concessions expansion, a move that is expected to ease congestion and crowding as growth continues.

about to get a major upgrade in both form and function as the bustling facility embarks on a series of renovations at the gate hold rooms of the Sonny Bono Concourse, as well as the installation of new, locally focused concessions and retail facilities. Having clocked nearly 3 million passengers through its gates in 2022, “We’ve grown a lot since Covid,” says Daniel Meier, PSP’s deputy director of aviation,

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AX NEWS CUSTOMER SERVICE ISSUE 2023