Airport Experience® News - Customer Service Issue 2024

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Above, Right: In addition to a new FIS station and CBP facility, the upgrades at SYR include expanded gate hold seating areas and new jet bridges for carriers.

records for the last several years,” he adds, noting that “last year represented about a 13% increase over the previous year, which was also a record-breaking year.” The team at SYR broke ground on the project in spring 2024, with all updates slated to be complete by January 2025. In addition to the new FIS station and CBP facility, other upgrades at SYR – designed by Corgan architecture firm and built by VRH Construction – include expanded gate hold seating areas and new jet bridges for carriers Delta Air Lines and United Airlines . SYR will also get a sustainability upgrade with the installation of dynamic window glass to manage airport temperatures and reduce utility costs.

Escape Lounge operator and ACDBE company Gideon Toal Management Services (GTMS) . The choice to install two well-known national brands was based on customer research, says Gideon Toal’s president Dr. Alvin Brown. “Just like in our lounges, we look at the segment we work with,” says Brown. “We worked very closely with Jason [Mehl, chief commercial

National Brand Offerings As part of its Terminal Expansion Project, the airport will also launch two new concessions concepts – a Qdoba quick serve restaurant, serving the brand’s well-known Mexican fare, and Einstein Bros. Bagels serving breakfast, sandwiches and snacks. Both ventures will be operated by established SYR

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AX NEWS OCTOBER/NOVEMBER 2024