Airport Experience® News - Customer Service Issue 2025

OUTSIDE IN

Above: Deanna Zachrisson, director of terminal business development at SAN, says the outdoor space gives the airport a competitive advantage.

Pittsburgh International Airport (PIT) takes a similar cue from its own landscape, translating ecology into design. “The entire terminal and passenger experience is emblematic of the Pittsburgh region, from the undulating roof to the landscaped terraces,” says Paul Hoback, chief development officer. Three terraces act as living field guides to the Western Allegheny River Valley, the North Central Appalachian Forest, and the Central Appalachian Ravine. The outdoor impulse can also be cultural. At Denver International Airport (DEN), patios on three concourses answer a question the team asked early: how to embody the Colorado lifestyle. “There’s

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AX NEWS OCTOBER/NOVEMBER 2025