Airport Experience® News - Customer Service Issue 2025

INDUSTY INSIGHTS

Data from our food & beverage locations in the region shows that when we enable in-store technology, we offer a better guest experience and drive measurable results. For example, our restaurants have seen considerably higher check averages when guests use QR codes to order and pay from their phones. The combination of convenience, visually rich menus and personalized recommendations creates a more seamless and engaging guest experience that naturally encourages higher spending. With 2.2 million QR code transactions this year, this solution alone is delivering significant value at airports including Jacksonville International Airport (JAX), Harry Reid International Airport (LAS) and Seattle-Tacoma International Airport (SEA), among others.

Below, Right: Self check-out at Hudson-operated airport retail locations is a key component of Avolta’s digital strategy.

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AX NEWS OCTOBER/NOVEMBER 2025