Airport Experience® News - Customer Service Issue 2025

FAMILIA Mi The Family Behind SSP America’s Success at TPA While serving the 23 million passengers who travel through Tampa International Airport each year, the SSP America team lives by the code of ‘Mi Familia.’ They are more than a team, they’re a family, and they treat patrons like they’re part of the family too. Mi Familia is about coming together and overcoming obstacles, helping, not judging, having each other’s backs, and simply caring about one another.

When people feel valued, they can reach their full potential. There’s a reason one-third of TPA’s SSP America employees are referrals— fulfilled staff want to encourage their friends and family to join the familia!