Airport Experience® News -Customer Service Issue 2026

Nicole Watson Business Development Manager

Andrew Tellijohn Senior Reporter Sally Kral Contributing Writer Sarah Beling Contributing Writer AXN ADVISORY GROUP Kim Becker, San Diego International Airport Derryl Benton, Avolta

Jeff Davis Executive Vice President, Retail and Specialty Amy Hornby Publisher and Brand Director Carol Ward

Barbara McCarter Portfolio Manager Chad Wimmer Senior Editorial Art Director Rae Lynn Cooper Production Manager Amanda Gochee Vice President, Marketing Strategy Katy Welch Senior Marketing Manager Tristan Lueck Marketing Coordinator Emma Vail Marketing Coordinator Zenola Campbell, Dallas/Fort Worth International Airport Bryant Francis, Cleveland Hopkins International Airport Mark Gale, Fort Lauderdale-Hollywood International Airport Eric Johnson, Nashville International Airport Roddy McOwan, WHSmith North America Gregg Paradies, Paradies Lagardère Kevin Westlye, High Flying Foods

Editor-in-Chief Nicole Watson Business Development Manager Sally Kral Contributing Writer Sarah Beling Contributing Writer David Gordon Contributing Writer Barbara McCarter Senior Portfolio Manager Chad Wimmer Senior Editorial Art Director Rae Lynn Cooper Production Manager Amanda Gochee Vice President, Marketing Strategy Katy Welch Senior Marketing Manager Samantha Tamberino Marketing Coordinator Gracie Brown Digital Marketing Coordinator

Airport Experience ® News Is a Division of CLARION Events

PHONE 561.257.1026 FAX 561.228.0882 MARCH 29 - APRIL 1, 2025 WASHINGTON, DC GAYLORD NATIONAL RESORT & CONVENTION CENTER AIRPORT EXPERIENCE CONFERENCE

TO SUBSCRIBE VISIT https://www.airportxnews.com/plans/

Russell Wilcox Executive Chairman Lisa Hannant Chief Executive Officer, Clarion Events Liz Irving CEO, Clarion Events North America Russell Wilcox Executive Chairman Lisa Hannant Chief Executive Officer, Clarion Events Greg Topalian Chairman, Clarion Events North America Liz Irving President, Clarion Events North America

ISSN: 1948-4445 Copyright © 2026 Airport Experience ® News, all rights reserved. Any reproduction of this magazine is strictly forbidden without prior permission from Airport Experience ® News.

Airport Experience ® News Is a Division of CLARION Events Phone 561.257.1026 Fax 561.228.0882 To subscribe visit https://airportxnews.com/subscribe/ ISSN: 1948-4445

CONFERENCE.AIRPORTXNEWS.COM Thank You for Moving Our Industry Forward

Copyright © 2024 Airport Experience ® News, all rights reserved. Any reproduction of this magazine is strictly forbidden without prior permission from Airport Experience ® News.

Thank you for the memories, the friendships,and the lasting impact you’ve made on our industry.

AXC-0139-SeeYouNextYear_2_3_Ad_New.indd 1

3/4/24 2:29 PM

4

AX NEWS MARCH 2024

You’ve been the heart of Airport Experience News for so many years, bringing people together and making countless meaningful connections.

Wishing you all the best in your next chapter! Your friends at Einstein Bros. Bagels

Your leadership has left a lasting impact. Congratulations Kevin Burke on your retirement.

skyharbor.com