Airport Experience® News - Leadership & Culture Issue 2023

s Co-Presidents of High Flying Foods, Zac and Colton Meyers exemplify the company’s steadfast dedication to innovation and excellence . Their leadership plays a crucial role in propelling the company’s vision forward. High Flying Foods is charting a course towards redefining the airport dining experience, with a focus on sustainable practices, the integration of cutting-edge technology, and an unparalleled understanding of customer expectations, all while upholding the highest standards of quality and service . A

A CONVERSATION WITH ZAC & COLTON ON THE FUTURE OF THE INDUSTRY

to health-conscious and dietary-restricted consumers. We aim to be trendsetters, listening and proactively adapting to our customers’ needs. Zac: The role of technology in our strategy is substantial, significantly enhancing both customer experience and operational efficiency. We’ve adopted technological advancements like QR code ordering and self-service kiosks across our locations. We’re also harnessing real-time customer feedback and AI-driven solutions to remain proactive. Our aim is to seamlessly blend high-tech solutions with high-touch customer experiences.

How is High Flying Foods continuing to innovate as the airport concessions industry rapidly changes? Colton: Innovation at High Flying Foods is especially crucial in today’s rapidly evolving airport concessions landscape. Our approach to customer service is anchored in our employee training programs, designed to harness each employee’s unique strengths, resulting in a personalized service experience. On the sustainability front, we’re actively integrating eco-friendly practices, such as sourcing locally and reducing plastic use. As a California-based company, we’ve always prioritized catering

HIGH FLYING FOODS