Airport Experience® News - Leadership Issue 2024

IN FOCUS:

Delaware North’s Culture Embodies a Spirit of True Hospitality When it comes to delivering exceptional hospitality, Delaware North stands apart.

The company draws from an unmatched depth of experience serving chef-prepared fare to fans and guests in high-volume, high-profile environments – ranging from world-renowned sports venues and national parks to experiential restaurants at Disney destinations. Beyond the dish, the company extends its signature hospitality as the owner and operator of premier hotels, resorts and casinos, delivering excellence at every touchpoint. This unique expertise enables the company to bring an unparalleled level of service to airport concessions, transforming ordinary travel moments into extraordinary experiences. At the heart of Delaware North’s success is its leadership and culture. Executives such as Amy Latimer, Scott Socha and Robert Thormeier embody the company’s commitment to hospitality-driven operations, leveraging insights gained from decades of managing some of the most demanding environments in hospitality. This culture of leadership extends beyond executive offices, influencing teams across the globe to consistently deliver excellence.

Latimer’s nearly 30-year journey with the company – which includes leading the Delaware North-owned-and-operated TD Garden, home of the Boston Bruins and Boston Celtics – reflects a legacy of innovation and customer focus. “What sets us apart is our unwavering focus on hospitality – it’s at the heart of who we are and how we operate,” said Latimer, Delaware North’s executive vice president and chief operating officer. “Our experience allows us to deliver exceptional hospitality across a broader range of high-volume industries than anyone else.” named one of Sports Business Journal’s “Game Changers,” the “WISE Woman of the Year” and a “Boston Business Power Player” by Boston Magazine. Now, as COO, she oversees operations for nearly 200 high-profile locations worldwide, including the 22 airports where Delaware North operates in the United States. Throughout her career, Latimer has earned widespread recognition, including being