Airport Experience® News - Leadership Issue 2024

Robert Thormeier Chief Operating Officer, Delaware North Travel

In October 2024, Robert Thormeier transitioned to lead Delaware North Travel after 14 years in Delaware North’s sports hospitality division – underscoring the company’s emphasis on cross-functional leadership. Known for his operational excellence and focus on client relationships, Robert ensures Delaware North remains a trusted partner at airports throughout the United States.

“At Delaware North, operational integrity and customer focus are paramount. It’s what allows us to stand out in competitive environments.”

Michael Blake Regional Director of Operations, Delaware North Travel

Michael Blake oversees operations at a portfolio of Delaware North airport locations that includes his hometown of Charleston. With a background in managing high-pressure environments, including luxury resorts, he exemplifies how the company translates leadership into action.

“Every traveler deserves a moment of comfort and connection. That’s what we strive to deliver, every single day.”

Pia McDonough General Manager for Delaware North, Minneapolis-St. Paul International Airport

With more than 30 years at Delaware North, Pia McDonough has built a reputation as an exceptional operational leader in foodservice and retail. After two decades in Delaware North’s sports hospitality division, she brought her expertise to the Travel division in 2017. “True hospitality is about crafting moments that leave a lasting impression, staying with guests well beyond the service. It’s the thoughtful details and genuine care that transform ordinary experiences into unforgettable ones.”