Airport Experience® News - Leadership Issue 2024

ANGELA WEBB, Vice President of Human Resources, High Flying Foods A quote that often resonates with me is, “You are a dinner table conversation.” This prompts me to consider how I want others to perceive me. When my mentees, subordinates, and employees discuss their day with their loved ones, what do I hope they say? I aspire for them to share positive experiences, such as “Angela praised my work today” or “Angela helped me navigate maternity leave.” To cultivate such positive relationships, I prioritize understanding others’ perspectives before offering advice. Sometimes, people simply need to be heard. When advice or direction is appropriate, I provide practical Over the past 13 years, the guidance I have received and continue to receive through my mentor network has proven invaluable. They continue to provide the insight and knowledge, where the manuals, guidebooks, and process flows stop. They really mean everything in filling the gaps in my knowledge base! SHANE ROBINSON, Founder, S&C Robinson Enterprise My ability to navigate this tricky business is large part due the guidance and insight of those already in the business, whether they be partners or long-time members in the industry. I don’t think anyone in our line of business can sustainably find success without having some sort of mentorship. The reality is that you don’t know what you don’t know, and I’ve asked a lot of questions: How do I get ACDBE certified? What can I expect of an on-site visit? Who should I use to manage my payroll?... I feel like I have four or five mentors in the industry – those individuals that I can call at any time with questions, and or needed insight. Whether it be questions pertaining to functional aspects of the business or questions regarding relationships and how to best position my firm to grow, the mentors in my life have played an integral role in my development as a business leader. In this fast-paced business, the notion of “pulling someone along” has never rang more true.

DANNY MARTINEZ, SAN Asian Kitchen Manager, High Flying Foods Being a mentee has given me a chance to grow personally. It’s about being respectful of the mentor and valuing the time and what the mentor is teaching you. I believe that when the student is ready, the teacher appears. By building the qualities you need for someone to accept you as a student, be open to learning, be curious, do what you can to be a better person, and look for ways to learn. I have nothing but respect for my mentor and creating a bond between mentor and mentee is very important, I feel honored and appreciated for the time spent on me, and the valuable lessons I get every time I connect with my mentor.

and relevant suggestions, considering the situation from their viewpoint. I try to offer solutions that are both helpful and considerate. Beyond expertise and experience, understanding, patience, and kindness can have a significant impact. By personifying these qualities, I try and create a positive and supportive work environment where everyone feels valued and empowered.

MARITZA HALLER, Vice President of Culture, High Flying Foods Throughout my career, there are a few leaders who stand out as mentors who have driven me to become a better version of myself. Kevin Westlye, our company COO is one of them. Kevin leads with a real and patient approach. It is he who taught me the art of leading by asking questions and listening rather than speaking. Conversations with Kevin feel like entering another world, where his focus is entirely on the person he’s speaking with. He is present. Our company culture reflects this approach: we listen, we ask questions, and we support our teams to thrive and grow continuously.

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AX NEWS DECEMBER 2024 / JANUARY 2025