Airport Experience® News - Post-Conference Issue 2023

AIRPORTS IN THE SPOTLIGHT Airport properties departments play a key role in creating an outstanding passenger experience for travelers. The AX Awards highlight some of the best programs in the industry as well as the airport teams that partner with operators to meet and exceed traveler expectations. The winners of the AX airport awards are: Airport With The Best Program Design – Large Airports Division: LaGuardia Airport Airport With The Best Program Design – Medium/Small Airports Division: Louis Armstrong New Orleans International Airport Airport With the Best Overall Concessions Program – Large: Salt Lake City International Airport Airport WithThe Best Overall Concessions Program – Medium/Small Airports Division: Louis Armstrong New Orleans International Airport Airport With The Best Commercial Management Team – Large Airports Division: Salt Lake City International Airport Airport With The Best Commercial Management Team – Medium/Small Airports Division: Edmonton International Airport Airport With The Highest Regard for Customer Service – Large Airports Division: Dallas/FortWorth International Airport Airport With The Highest Regard for Customer Service – Medium/Small Airports Division: Indianapolis International Airport Best Sustainability Initiative In Airports: Dallas/FortWorth International Airport OPERATOR EXCELLENCE It’s been a trying couple of years, but concessions operators in North America have weathered the myriad challenges and come back stronger than ever. The winners of the AX operator awards are: Best ACDBE Operator: Crews Hospitality, LLC

Best Overall Retailer – Large Companies Division: Paradies Lagardère Best Overall Retailer – Small Companies Division: Newslink Group Best Overall Restaurateur – Large Companies Division: SSP America Best Overall Restaurateur – Small Companies Division: High Flying Foods

Restaurateur With The Highest Regard For Customer Service – Large Companies Division: Tastes on the Fly Restaurateur With The Highest Regard For Customer Service – Small Companies Division: High Flying Foods Retailer With The Highest Regard for Customer Service – Large Companies Division: Paradies Lagardère Retailer With The Highest Regard for Customer Service – Small Companies Division: Johnston & Murphy Best Technology Initiative: Amazon JustWalk Out/Amazon One used by Hudson

Below: Dallas/Fort Worth International Airport’s Pam Housley and Cristen Mosley, both concessions managers, accept the award for Best Sustainability Initiative from presenter Pauline Armbrust of Areas USA and AXN Publisher Melissa K. Montes.

Above: LaGuardia Airport’s Suzette Bather Taylor, senior program director aviation business diversity and Julia Rozendent, aviation concessions manager planning, both of PANYNJ, accept the award from presenters Michael Levine of Tastes on the Fly and Huy Pham of Innovative Retail Group. Also pictured (left) is AXN Publisher Melissa K. Montes.

Above: In his unique style, Marshall Retail Group’s Roddy McOwan joined AXN Publisher Melissa K. Montes in presenting an award to the Salt Lake City International Airport team. Pictured from the airport are Brad Wolfe, commercial manager, Mike Rawson, business development manager, and Kylie Bouley, commercial program coordinator.

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