Airport Experience® News - Post-Conference Issue 2024

The AX Awards Committee – a group of 24 industry executives divided into two camps: airports and operators – was then called into action. The airport executives were tapped to vote on the concept and concessions awards while the concession operators voted on the airport awards. For a few select awards, such as sustainability and technology, members of both groups were asked to cast their votes. After receiving votes from AX Awards Committee members, the AX team tallied the results. Winners were revealed at the Awards Gala on April 4. In addition to the award winners announced at the Gala, the event also put a spotlight on previously announced winners in select categories: the 2023 Airport Directors of the Year and the 2024 Property Manager of the Year, as well as the Founder’s Award. Also, AXN’s awards for Women in Leadership were announced during the conference’s Women in Leadership Breakfast on April 2. Airport Standouts Airport With The Best Program Design: Salt Lake City International Airport Airport With The Best Overall Concessions Program – Large Airports Division: Orlando International Airport – Terminal C Airport With The Best Overall Program – Medium/Small Airports Division: Kansas City International Airport Airport With The Best Commercial Team – Large Airports Division: Seattle-Tacoma International Airport Airport With The Best Commercial Team – Medium/Small Airports Division: Birmingham-Shuttlesworth International Airport Airport With The Highest Regard For Customer Service – Large Airports Division: Dallas/Fort Worth International Airport Airport With The Highest Regard For Customer Service – Medium/Small Airports Division: William P. Hobby Airport Best Technology Initiative In Airports: Sensor Open/Closed Communication at Dallas/Fort Worth International Airport Best Sustainability Initiative In Airports: Turn Compost and Dallas/Fort Worth International Airport

Right: Iesha Byers and Cameron Sidor of Birmingham-Shuttlesworth International Airport accept the award for Airport With The Best Commercial Team in the medium/ small airports division. The award was presented by Roddy McOwan of WH Smith North America. Far Right: Kansas City International Airport (MCI) was in the spotlight with a win for Airport With The Best Overall Program in the medium/small airports division. Several individual concepts were also recognized, including The Kansas City BBQ Experience by OHM, Brown & Loe by OHM and Directors Cut Take II. Pictured (l-r) are Roddy McOwan of WH Smith NA, Melissa K. Montes, Milan Patel of OHM Concession Management, Pete Fullerton of MCI, Sammy Patel of Vantage Airports and presenter Tom Waldron of Delaware North. Bottom: Sharmaine Smith (second from left) and Tracy Connor Harris (far right) of Orlando International Airport accepted the award for Airport With The Best Overall Concessions Program in the large airports division. Also pictured are presenter Tom Waldron of Delaware North and Melissa K. Montes. Bottom Right: Dallas/Fort Worth International Airport’s Zenola Campbell accepted three awards on behalf of the airport. DFW picked up the award for Airport With The Highest Regard For Customer Service in the large airports division, as well as sustainability and technology awards.

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AX NEWS APRIL/MAY 2024