Airport Experience® News - Retail & Amenities Issue 2023

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16 Lounge Evolution The next generation of travelers is all about experiences, and global lounge operators are tapping into that desire. Lounges in North America and abroad are beginning to target younger travelers with amenities such as gaming and youth-centric spaces. 22 Pricing Pressures Concessionaires are pushing airports to reconsider their strict pricing policies in light of unprecedented pressures on margins, but most airports are holding firm for now. 28 Pop-Up Popularity Pop-up retail and retail kiosks are nothing new in airports, but the combination of space constraints, high cost of inline store buildouts and the need for novices to dip a toe in the airport waters have prompted several airports to broaden their programs to increase access. 31 Post-Security Welcome A growing number of airports are working with TSA to allow a limited number of visitors to access airport amenities and gates post security. While not a huge boon to revenues yet, the policies build community goodwill and spark interest in airport offerings.

5 Letter From The Editor 6 Data Check

34 Sustainability Snapshot The Greater Toronto Airports Authority has an aggressive sustainability program. AXN’s Sally Kral connected with Toronto International Airport’s Todd Ernst to find out more. 37 Advertising Index 38 Before You Take Off If artificial intelligence is to be believed, airports of the future will bear little resemblance to today’s facilities. Icelandair employed AI to envision what select U.S. airports will look like in 2050, and the results are remarkable.

A new report from Oliver Wyman sheds light on key challenges for airports as they continue their evolution through 2050. 8 Latest Buzz Los Angeles International Airport (LAX) is in a near-constant state of development. AXN takes a look at the latest infrastructure upgrades designed to refresh and expand the airport ahead of the 2028 Olympics. 12 Director’s Chair Atif Saeed was named CEO of Philadelphia International Airport (PHL) on December 1, 2022. After nine months at the helm, Saeed shares his vision and plans for the airport going forward.

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