Airport Experience® News - Retail & Amenities Issue 2023

RETAIL AND AMENITIES ISSUE 2023

Most of us can’t begin to fathom the impact that technology and artificial intelligence (AI) will have on our businesses going forward. Think back to where we were at the turn of the century – remember Y2K? – then look at where we are today. Given the pace of change, looking ahead can be daunting. Icelandair, Iceland’s flagship airline, took on the challenge, utilizing an AI image-generating tool to predict what the 10 largest airports in the U.S. could look like by 2050. Check out a few of the results on page 38 and more at https://www.icelandair.com/. In another “look ahead” article on page 8, see what consulting firm Oliver Wyman is predicting about the evolution of airports through 2050. In addition, check out senior writer Andrew Tellijohn’s feature on some of the intriguing new approaches to airport lounges being seen around the world. This Retail and Services issue of AXN also zeroes in on the ongoing battle of pricing at airports. Operators are pushing hard against the street or street-plus pricing policies in place at most major airports in North America, but few airports are budging. This issue also features the latest efforts to entice new operators into airports through lower-risk kiosk or pop-up offerings, and checks in on the status of post-security access for non-ticketed passengers. Finally, many of you will have heard through our website, social media channels and other communications that the AX team is now accepting nominations for the 2024 Airport Experience Awards. Full details can be found on the website: https://www.airportxnews.com.

RETAIL & AMENITIES ISSUE 2023 / V21 N249

ADDSEXCITEMENT, VARIETY

PUSH CONTINUES FOR PRICE POLICY CHANGES

THEMED LOUNGES, UNIQUE OFFERINGS, GAIN TRACTION

POST-SECURITY ACCESS WIDENS FOR NON-TRAVELERS

Enjoy!

Carol Ward Editor-in-Chief

Airport Experience News carol@airportxnews.com

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