Airport Experience® News - Retail Innovation Issue 2024

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14 Artificial Intelligence In Airport Concessions

Operators have been incorporating AI into their concessions operations, with more to come as the technology evolves.

4 Letter From The Editor 6 Data Check

18 Luxury Brands’ Precarious Position Airports provide a valuable storefront for global luxury brands, but demand has been declining due to a plethora of purchasing options online or on the street. What’s their place in the foremost programs in North America? 24 Incorporating F&B Into Airport Retail Passengers can have a drink or snack while browsing for reading materials, souvenirs or essentials in the growing number of hybrid concessions locations in North American Airports.

Lagardère Travel Retail’s Travel Experience Voices survey predicts the convergence of innovation, sustainability and digital transformation. 8 Latest Buzz Pittsburgh International Airport new terminal renovation will cost about $1.57 billion and will right-size the airport for now and the future. 11 Director’s Chair Ted Kitchens, director of Manchester–Boston Regional Airport, knows his region can deliver the passengers the airlines are seeking. The trick is to convincing airports to take the plunge.

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29 Industry Innovators The new Latinos in Airports group seeks to create a community to bring Latinos together for networking and career advancement. 31 Advertising Index 32 A Snackbot Named Jeeves Munich Airport’s traveling robot offers packaged snacks and drinks throughout the airport terminal.

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AX NEWS SEPTEMBER 2024