TRIAL Airport Experience News - Spring 2022

SPRING 2022 / V20 N241

WOOING PASSENGERSWITH WHISKEY OFFERINGS

DEMAND FOR WELLNESS PRODUCTS ACCELERATES THE STAYING POWER OF MEDICAL SERVICES NEW SOLUTIONS FOR ACDBE FINANCING 2022 AX CONFERENCE IN PICTURES

Our first Tropical Smoothie Cafe!

Starbucks @ OKC

The first airport Freddy’s!

Photo credit: Starbucks

Celebrating the ‘Firsts’ Your Order is Ready at OKC! Our new dining program at Will Rogers World Airport is a celebration of culinary excellence and “firsts,” including our new-look, new-style Vino Volo concept, the very first Freddy’s Frozen Custard and Steakburgers in an airport, our first Tropical Smoothie Cafe and one of our first Starbucks , featuring Order & Pay Ahead through the Starbucks ® app. We’re thrilled to offer OKC travelers such outstanding and diverse

The New Vino Volo with expanded menu and cocktails!

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14 Whiskey Business Beverage alcohol consumption trends show whiskey is on the rise among both men and women, and airports are offering a variety of options to appeal to both the novice and the discerning expert. 20 Funding on the Fly ACDBEs have historically faced funding challenges, and those continue today. Some new approaches are gaining steam. 26 Doctor, Doctor The pandemic inspired many airports across the country to introduce medical services for passengers and employees alike, but now they’re considering the future viability of these facilities. 30 Well(ness) Being Consumers overall are more aware of health and wellness, especially when traveling. These services are experiencing increased demand as airports seek to encourage travelers to feel comfortable in the terminal. 34 AXC 2022 In Photos The Airport Experience Conference was a vibrant event, packed with enriching content, valuable connections and inspiring individuals. Revisit the iconic show with this selection of photos. 36 The AX Awards The AX Awards, held on the final night of the 2022 AX Conference, highlighted industry executives that have made a notable impact in this space. Relive the most exciting part of the evening with this selection of photos.

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3 Letter From The Editor In Chief 4 Data Check

People want to travel, as evidenced by recent data, but ongoing pandemic worries and tight finances may affect summer travel plans. 6 Latest Buzz Charlotte Douglas International Airport is wrapping up two major construction projects this year in hopes to accommodate anticipated growth and spotlight the state as a destination. 10 Director’s Chair Traffic at Tampa International Airport is nearing pre pandemic levels, and CEO Joe Lopano is excited for visitors to experience the new features it offers.

38 Sustainability Snapshot With oil prices rising and an increased awareness of the impact of global air travel on the environment, many U.S. airports are beginning to eye carbon neutrality as a solution to multiple issues.

42 Advertising Index 43 Before You Take Off

Travelers and staff at John F. Kennedy International’s Terminal 5 were invited to contribute to a unique art installation.

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TEAM

Desiree Hanson Executive Vice President Melissa Montes Publisher Carol Ward Editor-in-Chief Jean Claude Chaouloff Business Development Manager Andrew Tellijohn Senior Reporter Shafer Ross Copy Editor and Writer Sally Kral Contributing Writer David Ward Contributing Writer Barbara McCarter Portfolio Coordinator Chad Wimmer Senior Editorial Art Director Rae Lynn Cooper Production Manager Amanda Gochee Group Marketing Director Paige Heady Senior Marketing Manager Catherine Babbidge Marketing Coordinator

Airport Experience ® News Is a Division of CLARION Events 6421 Congress Ave., Suite 107 Boca Raton, FL 33487 Phone 561.257.1026 Fax 561.228.0882 To subscribe visit https://airportxnews.com/subscribe/ ISSN: 1948-4445 Simon Kimble Chairman Greg Topalian President and Chief Executive Officer Mark Wilmoth Chief Financial Officer Copyright © 2022 Airport Experience ® News, all rights reserved. Any reproduction of this magazine is strictly forbidden without prior permission from Airport Experience ® News.

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A X N E W S S P R I N G 2 0 2 2

SPRING 2022

Dear Readers,

SPRING 2022 / V20 N241

As I write this letter in mid-April, vibrancy is apparent throughout the industry. Travelers are back in droves – maybe not to 2019 levels at all airports but still far more people are flying than any time in the past two years. Fingers are crossed in hopes that the trends will continue without any further disruption. The new optimism is bringing a renewed spirit to our industry events. It was great to see so many of our friends and colleagues at the 2022 AX Conference in Orlando. Throughout this issue you’ll find photos of key moments and connections. More industry events are coming up. I just returned from IAADFS in West Palm Beach where I learned about some fabulous new things happening in the duty free/travel retail sector. Many of us will convene again over the next couple of months at AAAE, ACI-NA Business of Airports, AMAC and other events. This Spring issue of AXN is also exciting in that we’re getting back to some of our traditional trends and solutions reporting, rather than focusing on the pandemic and its fallout. Check out the feature highlighting the many ways airports are capitalizing on the whiskey boom in the U.S. We also tackle the move toward more health and wellness options and examine how Covid testing sites and services are transitioning now that we’ve entered a new phase of the pandemic. Finally, financing for ACDBEs is in the spotlight as that perennial issue continues to challenge the industry. In addition to this issue, please continue to check out our range of reporting on the AX Hub and AX News websites!

WOOING PASSENGERSWITH WHISKEY OFFERINGS

DEMAND FOR WELLNESS PRODUCTS ACCELERATES THE STAYING POWER OF MEDICAL SERVICES NEW SOLUTIONS FOR ACDBE FINANCING 2022 AX CONFERENCE IN PICTURES

Best regards,

Carol Ward Editor-in-Chief Airport Experience News

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A X N E W S S P R I N G 2 0 2 2

DATA CHECKS

ENTHUSIASM UPTICK Travelers Are Eager, But Finances and Coronavirus Are Concerns For Some

l State of Mind:Willingness To Travel

28.6%

I'm already traveling

BY C AROL WARD

86.2%

27.5%

I'm ready to travel, with no hesitations

30.1%

ready to travel, but feel some hesitation

Travel State of Mind:Willingness To Travel

10.1%

eed a little more time to be ready to travel

3.7%

need a lot more time to be ready to travel

28.6%

I'm already traveling

0%

25%

50%

86.2%

27.5%

I'm ready to travel, with no hesitations All respondents, 4,007 completed surveys. Data collected March 15-23, 2022. : Destination Analysts

30.1%

I'm ready to travel, but feel some hesitation

10.1%

I need a little more time to be ready to travel

3.7%

I need a lot more time to be ready to travel

0%

25%

50%

Base: All respondents, 4,007 completed surveys. Data collected March 15-23, 2022. Source: Destination Analysts

than 61 percent of survey respondents saying travel spending is a priority in the spring/early summer timeframe. That number has been rising steadily since the start of the year. Only 18.5 percent of respondents characterized travel spending as low priority. Excitement for lei sure travel i s particularly strong when looking beyond the three-month time period. More than four-fifths of respondents characterize themselves as excited to embark on leisure travel in the next 12 months, with nearly 30 percent stating they are “extremely excited.” Less than 10 percent of respondents had negative attitudes toward leisure travel. Examining the travel state-of-mind, the survey showed that 28.6 percent of respondents are already traveling, 27.5 percent are ready to travel with no hesitation and 30.1 percent are ready to travel but feel some hesitation. Confidence in safety is on the rise as well, with 56.3 percent of respondents saying they are “confident” or “very confident” they can travel safely in the current environment. 21% ' 21%

oronavirus-related worries are on the wane among travelers but new concerns about rising inflation are

C

Travel State of Mind: Con dence in Travel Safety

impacting plans as the summer travel season approaches, according to data compiled by Destination Analysts . More than one-fifth of respondents to surveys conducted in mid-March said they are extremely concerned about inflation impacting their financial well-being, and more than 70 percent expressed some level of concern. Nearly 56 percent of respondents said inflation will likely cause them to rethink budgets for upcoming travel. Travelers also have some lingering concerns among about contracting Covid-19. Nearly 50 percent of respondents said they are concerned, with more than 10 percent characterizing themselves as “extremely concerned.” About 20 percent were in the middle, while roughly 30 percent were generally unconcerned. Strong Desire Financial impact and COVID concerns notwithstanding, travelers remain eager to get out and about again, with more

56.3%

Con dent, 32.4%

Very con dent, 23.9%

Travel State of Mind: Con dence in Travel Safety

56.3%

Con dent, 32.4%

Somewhat con dent, 32.6%

Not at all con dent, 2.0%

Very con dent, 23.9%

Not very con dent, 9.0%

Base: All respondents, 4,007 completed surveys. Data collected March 15-23, 2022. Source: Destination Analysts

Somewhat con dent, 32.6%

Not at all con dent, 2.0%

Not very con dent, 9.0%

Base: All respondents, 4,007 completed surveys. Data collected March 15-23, 2022. Source: Destination Analysts

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A X N E W S S P R I N G 2 0 2 2

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7-9 JUNE 2022

THE DUBLIN RDS

INSPIRATIONAL SPEAKERS CONFIRMED IN AIRPORT COMMERCIAL APPROACHES

ROBERT CAREY President, Wizz Air

ERSIN INANKUL Chief Digital and Commercial Officer, İGA İstanbul Airport

MARTIN JONES CEO, MAG USA and MAGO

FRASER BROWN Retail Director, Heathrow

MIKE SALZMAN Executive Vice President and Group Director Airports, Unibail-Rodamco-Westfield

MARK PILKINGTON

JOACHIM LUPNAAV JOHNSEN Executive Vice President Commercial, Avinor

SUSAN GRAY Managing Partner, CPI

MARK PILKINGTON Global Brand Expert & Retail Guru

KEITH HUNTER Chief Retail Officer, Urban-Air Port & Former SVP of Qatar Duty Free

VINCENT HARRISON Managing Director, Dublin Airport

DELIVERED IN PARTNERSHIP WITH OUR WORLD AIRPORT RETAILING SUMMIT ADVISORY BOARD

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GAYLORD ROCKI ES | DENVER, CO | FEBRUARY 26 - MARCH 1

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