Airport Experience® News - Conference 2023

SPEAKERS & MODERATORS

JEFF LIVNEY CO-FOUNDER AND CHIEF EXPERIENCE OFFICER SERVY

CHERYL NASHIR DIRECTOR OF REVENUE DEVELOPMENT AND MANAGEMENT SAN FRANCISCO INTERNATIONAL AIRPORT As director of revenue development and management at San Francisco International Airport (SFO),

Jeff Livney is a co-founder and the chief experience officer at Servy, which launched in 2014 as an

airport digital commerce app called Grab. He oversees commercial partnerships and business development as well as product development, operations and guest experience. Livney’s vision of technology as part of hospitality has led to the evolution of the company, which now is called Servy, and provides much more than simply the ability to grab food on the go at the airport. Through Livney’s leadership, Servy has branched into all areas of hospitality and developed the omni-channel line of guest-facing digital products that they have today.

Cheryl Nashir is responsible for planning, leasing and managing a concessions program that generates more than $1 billion per year in sales and contributes more than $200 million in rent annually to SFO. Nashir is a veteran in the industry with more than 35 years of experience at airports including Daytona Beach International Airport (DAB), Ronald Reagan Washington National Airport (DCA) and Orlando International Airport (MCO).

TY OSBAUGH GLOBAL AVIATION LEADER AND PRINCIPAL GENSLER

LANCE LYTTLE MANAGING DIRECTOR SEATTLE-TACOMA INTERNATIONAL AIRPORT

Ty Osbaugh is a global aviation leader and principal at Gensler. His project work spans the globe and

Lance Lyttle is the managing director of Seattle Tacoma International Airport (SEA), where

ranges from new greenfield terminals to complex renovations while the operations continue. Osbaugh has deep expertise in merging great design with careful technical leadership across a variety of project types, including airport terminals, airport masterplans, and airline lounges. He currently leads Gensler’s team on the $9.8B redevelopment of JFK Terminal One in New York, while maintaining key interface roles with other strategic Gensler airport clients.

he leads a multibillion-dollar terminal revitalization program including an international arrivals facility, renovating the north and south satellites, and upgrading the baggage handling system. Before joining SEA, Lyttle was chief operating officer for Houston Airport System and assistant general manager at Hartsfield-Jackson International Airport (ATL). A growth-oriented executive, he has led strategic development efforts of $5 billion at Houston airports, and played a key role in the $6 billion development in Atlanta.

GREG PLUMMER CEO AND MANAGING PARTNER CONCORD COLLECTIVE AND ENJOY REPEAT

BRIAN MULCAHY ASSISTANT EXECUTIVE DIRECTOR DES MOINES AIRPORT AUTHORITY

Greg Plummer is CEO and managing partner of Concord Collective and Enjoy Repeat, Inc. Concord

Brian Mulcahy is the assistant executive director for the Des Moines Airport Authority, responsible for

Collective is anACDBE prime contractor and premier restaurateur at Los Angeles International Airport (LAX). Plummer launched Enjoy Repeat in 2016 as a full-service hospitality leadership, development and branding firm. Plummer first entered the restaurant community at LAX in 2005 after joining the management team at Concessions Management Services, Inc. dba CMS Hospitality. Plummer was an integral part of the team that led CMS to become the first ACDBE certified firm to be awarded prime contracts at LAX. CMS also developed concessions at Atlanta Hartsfield Jackson International Airport (ATL), and at Harry Reid International Airport (LAS).

overseeing the daily operations of the Des Moines International Airport (DSM). He has been with the Authority since 2011, previously serving as the director of finance and administration. Prior to joining the Des Moines Airport Authority, Mulcahy held management positions in auditing, financial accounting, and operations within the insurance industry.

JILL MYERS VP BUSINESS DIVERSITY AND COMMUNITY ENGAGEMENT OTG Jill Myers is the vice president of business diversity and community engagement for OTG, with

CHARLENE REYNOLDS DIRECTOR JOHN WAYNE AIRPORT

focus on strengthening the company’s Airport Concessions Disadvantaged Business Enterprise (ACDBE) relationships with airports and operators and creating new and expanded procurement opportunities between OTG and local minority businesses. She previously served as vice president global retail brand development for OTG. Prior to OTG, Myers held senior positions with Stellar and HMSHost and managed large real estate projects. She was also a legislative aide in the Georgia House of Representatives.

Charlene Reynolds serves as the director of John Wayne Airport (SNA), a medium hub commercial

service airport, where she is responsible for managing all activities related to the airport’s operation. She is responsible for business development, finance, maintenance, operations and public affairs. Reynolds formerly held the position of chief commercial officer for the Houston Airport System, where she managed the airport system’s revenue-generating entities. Prior to that, she served as assistant aviation director – business planning for Phoenix Sky Harbor International Airport (PHX).

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