Airport Experience® News - Conference Issue 2025

18

18 F&B Evolution North American airport concessions operators are embracing new flavor trends and evolving consumer preferences, ensuring they meet the needs of a new generation of travelers. 28 Managing Economic Woes Travelers are back – most North American airports have exceeded pre-pandemic passenger numbers – but challenges in airport concessions remain. High wages and build-out costs, inflationary pressures and other issues are shaving already thin profit margins for concessions operators. 32 AXN’s Property Manager of the Year Tracy Conner Harris has been with the Greater Orlando Aviation Authority since 1993, and most of that time has been spent on the properties side of the business. With a new Terminal C concessions program and Terminals A & B concessions changes in the works, Conner Harris stands out in her commitment to and vision for a stellar traveler experience. 40 Agenda & Map Your guide to the AXC educational sessions, events and the Experience Hall. 56 Sponsors AXC wouldn’t be possible without the support of our sponsors. Check out the listings to learn about the companies that help propel the conference forward. 70 Exhibitors More than 30 new exhibitors have joined some longtime favorites to showcase their offering to the AXC audience. Check out their company profiles here. 83 Speakers Each year, AXC planners tap into some of the brightest and most innovative talent in our industry. Check out who will be sharing their expertise this year.

10

6 Letter From The Publisher 8 Data Check

The latest data from m1nd-set shows a sharp shift in demographics and traveler behavior. 10 Latest Buzz Hollywood Burbank Airport is tapping into the “old Hollywood” look and feel for its new passenger terminal. The $1.3 billion project is expected to open late next year.

90 One-on-One Pat Murray is one of the most well-known executives in the airport concessions industry. In January, he took the helm at SSP America. He spoke with AXN’s Carol Ward about his vision for the company going forward.

95 Advertising Index 96 Before You Take Off

14 Director’s Chair Cleveland-Hopkins

International Airport’s Bryant Francis is preparing for a major terminal upgrade. Amenities will also evolve to enhance the traveler experience.

The industry will be gathered at AXC this year on April Fool’s Day. Check out some of the more ingenious prank posts from airports in years past.

2

AX NEWS MARCH 2025