Airport Experience® News - Conference Issue 2025

SPEAKERS & MODERATORS

CHRIS GWILLIAM Chris Gwilliam is the senior vice president of global business development at Airport Dimensions Gwilliam is responsible for strengthening Airport Dimensions’ competitive position

ANN FERRAGUTO Ann Ferraguto is the principal and founder of AirProjects, an aviation consulting firm providing analysis, planning management, and implementation consulting services for

and identifying strategic partnerships that support network expansion and revenue growth Prior to his current role, Gwilliam worked as vice president of global business development at Airport Dimensions Before joining Airport Dimensions, Gwilliam served in leadership positions at Snap Kitchen; Hale and Hearty; Pret A Manger and Mitchells & Butlers

real estate and airport developments Ferraguto has managed numerous concession planning and solicitation teams and has served as the co principal investigator for the ACRP “Handbook on Improving Terminal Design to Increase Revenue Generation and Customer Satisfaction ” Previously, Ferraguto worked for major airport and transportation consulting firms, real estate developers and the Metropolitan Washington Airports

NIKKI TINSLEY HARLAND Nikki Tinsley Harland is the chief operating officer of Paradies Lagardère and a founding member of the organization’s Diversity & Inclusion Council Harland

ERIC FRIEDMAN Eric Friedman is an airport commercial planning consultant at ICF Through his work, Friedman has developed expertise in airport operations, concessionaire operations, contract

oversees retail operations, dining, merchandising, business systems and transformation, and human resources for the organization Prior to joining Paradies Lagardère, Harland served in leadership roles at Old Navy as well as at Toys “R” Us and Turner Broadcasting System, Inc Outside of her role at Paradies Lagardère, Harland serves on the board of the Airport Minority Advisory Council (AMAC)

development, design and construction management, financial analysis, passenger behavioral analysis, revenue generation, and solicitation development Prior to joining ICF, Friedman helped lead the development and management of the concessions program at Louis Armstrong New Orleans International Airport (MSY) Currently, Friedman is serving a second term on the ACI-NA Commercial Management Steering Committee

LIBBY HURLEY Libby Hurley is the director of concessions for the Houston Airport System (HAS), leading the opening of new food and beverage, retail and duty-free concessions at George Bush

PETE FULLERTON Burdette (Pete) Fullerton is the deputy director, properties and commercial Development at Kansas City International Airport (MCI), responsible for increasing revenues for the department

Intercontinental Airport (IAH) while also redeveloping the food and beverage program at William P Hobby Airport (HOU) A 10-year veteran of airport concessions management, Hurley previously served as property manager at OTG Management where she managed United Airlines’ concessions program at IAH

through existing building/terminal leases and real estate development He joined the Kansas City Aviation Department in 2015 Previously, he held various economic development roles in Missouri government

JOHANNE GALLANT Johanne Gallant is the president and CEO of the Fredericton International Airport Authority Under Gallant’s leadership, the airport completed a 2021 terminal expansion and

SCOTT KNIGHT Scott Knight is the senior director of concessions at Hartsfield-Jackson Atlanta International Airport (ATL), overseeing concessions operations, strategic planning,

renovation ahead of time and under budget Prior to joining FIAA, Gallant served as the director of airport commercial business development and acting president of Greater Moncton International Airport (YQM) as well as in leadership positions at the New Brunswick Department of Tourism and Economic Development Outside of her role at FIAA, Gallant serves as the vice chair of the Canadian Airports Council and a board director of Airports Council International-North America (ACI-NA)

contract administration, and service delivery Prior to his role at ATL, Knight served as the general manager of Delaware North’s ATL concessions, managing 31 business units, including premium concepts, bars, and quick service restaurants, generating approximately $75 million in annual revenue Earlier in his career, Knight held leadership roles at ACG Pizza Partners, Sonic Drive-Ins, and Whataburger, managing multimillion-dollar operations

ATOUSA GHOREICHI Atousa Ghoreichi is the senior vice president, digital at Avolta North America A member of the North America Executive Committee, Ghoreichi leads the region’s omni-channel

portfolio, including its ecommerce platform, Club Avolta loyalty program, marketing/communications, and all digital assets across more than 2,000 stores and restaurants operated by HMSHost, Hudson, and Dufry Prior to her tenure at Avolta, Ghoreichi served in leadership positions at James Hardie and HMSHost

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AX NEWS MARCH 2025