Airport Experience® News - Conference Issue 2025

SPEAKERS & MODERATORS

NANCY KNIPP Nancy Knipp is the president of Airport Dimensions Americas Under her leadership, Airport Dimensions grew its lounge network by over 600% and she facilitated a

RODERICK MCOWAN Roderick McOwan serves as chief development officer for Marshall Retail Group and In Motion, both divisions of WH Smith North America He has more than 35 years

partnership with Chase, launching award-winning lounges She prioritizes supporting minority, disadvantaged, and female-owned businesses, exemplified by AD’s 40% contribution to the ACDBE Program She actively encourages young women to embrace their potential and pursue leadership roles, with 52% of AD’s leadership made up of women Before joining Airport Dimensions, she held leadership roles at American Airlines, including president of the Admirals Club and managing director of Asia Pacific and Japan

of experience in directing and leading the expansion and growth of non-traditional retail, food, beverage and brand concepts across international and North American airports During his tenure, the companies have expanded from three stores at Las Vegas’ Harry Reid International Airport (LAS) to more than 300 stores across 48 airports and 36 casinos/ resorts in 2024

CRISTEN MOSLEY Cristen Mosely is the senior concessions manager at Dallas/Fort Worth International Airport (DFW), overseeing daily operations in food & beverage, retail, and amenities

KEVIN LEMMONS Kevin Lemmons is the director of concessions and retail management at Unison Consulting His recent work includes space planning, financial modeling, solicitation

She spearheads new business ventures and manages the RFP process Mosley joined DFW in 2012 as a concessions project coordinator Before her tenure at DFW, Cristen worked at Dunbar Armored for a decade, where she developed her project management expertise and provided cost accounting analyses for multimillion-dollar annual contracts

development, and industry benchmarking for multiple airports including Chicago O’Hare, Miami, Baltimore/Washington, John Wayne Orange County, Phoenix Sky Harbor, Louis Armstrong New Orleans, and John Glenn Columbus International Airports Previously, Lemmons served as assistant vice president of airport concessions at Dallas-Fort Worth International Airport (DFW)

MICHAEL MULLANEY Michael Mullaney is the associate vice president of concessions and non-aeronautical revenue at Landrum & Brown, advising airports on asset optimization through

SIMON LORADY Simon Lorady is vice president of business development and brands at Jackmont Hospitality Lorady works with airport clients, key stakeholder groups, and brand partners with a

strategic planning, financial analysis, and RFP management His leadership roles at OTG, Fraport USA, Hudson Group, and CVG Airport have shaped industry-leading concession programs and ACDBE partnerships A founding board member of the Airport Restaurant and Retail Association (ARRA) and advisor to FIT’s College of Aeronautics, Mullaney is a recognized innovator in airport commerce, retail technology, and passenger experience PAT MURRAY Pat Murray is the chief executive officer of SSP America Murray, who became deputy CEO in 2022 before taking on the CEO role in January, first joined SSP in 2007 as vice president of business development His talent for building strategic partnerships has led to an extensive portfolio of local brands and collaborations with leading restaurateurs Outside of SSP, Murray served as the inaugural board chair of the Airport Restaurant Retail Association (ARRA) and currently holds the role of vice chair of the Airports Council International World Associates Board

focus on growing airport business, developing short and long-term strategies and building consensus around company growth Lorady also handles the development of Jackmont’s brand portfolio and manages relationships with local, regional, and national brand partners, chefs, and culinarians Prior to joining Jackmont, Lorady served as director of brands and concepts for Delaware North, where he helped to manage an enterprise-wide brand portfolio, comprising over 250 brands, as well as the development of proprietary food and beverage concepts for the $3 2 billion dollar company

BENEDICT MA Benedict Ma is the director of retail experience at Vancouver International Airport (YVR), where he leads the strategy and execution of innovative retail programs

Ma has been with YVR for three years and has held a key role in bringing local businesses offerings to the terminal as well as various customer service initiatives He plays a pivotal role in shaping YVR’s diverse retail landscape, ensuring it aligns with the evolving demands of travelers while fostering sustainability and profitability Ma has held previous directorial and managerial roles with CBRE Canada, Knight Frank and Cushman & Wakefield

86

AX NEWS MARCH 2025