Airport Experience® News - Leadership 2022

“A great leader must be professional, motivational, communicative, and lead by example. A great leader must be positive and a good problem solver—able to make decisions in the moment. A great leader must be able to take ownership of his/her actions and decisions—good or bad.” Jackie Genao Director of Operations, BOS

“To be a great leader I believe you must keep the “WE” mentality at the top of your priority as a leader is only as great as his team is great. Another great trait is to never forget to thank and recognize the team on a consistent and sporadic basis. A leader is always willing to sacrifice what is needed to help support the team. A leader will always be willing to be in front of any challenges when needed to protect the team if they can.” Cecil Dulaney, Jr. Director of Operations, IAH

“Agood leader needs tobe able to understandhumanbehavior and howdifferent peoplewill react indifferent situations. They also need to have a high level of self awareness so they canbe aware of their own reactions andhow theymight affect others.”

“A strong leader must build a teamwho trust each other and work toward the same goals. A leader must show compassion, empathy, and seek to understand the strengths and opportunities of their team.” Lidexy Rodriguez Director of Operations, MCO

LorylynMojica Barista, YOW

What strengths do great leaders have?

“Communication is a key strength I feel a leader should have. Just be open with others around you. I want to know the tasks for the day, the week. I look for a leader to talk to the teamcollectively and individually. Tell me if my work is good or if I could be doing better. If I need to do better, showme how.” Victor M. Audiffred Jr. Restaurant Utility, MDW

“A great leader is someone who help others, teaches, trains employees, and creates a better work environment.” Margaret Medford Hostess, JFK

“empathy, communication, problem solving, patience, loyalty” Alex Rodriguez Assistant Restaurant Manager, SMF

“Know what to do and how to do it—and inspire us to do it.” KayWilliams Cook, YYZ

“Great leaders give good advice and guidance. They listen and help you solve problems. I am lucky to have many great leaders.” Becky P. Thi Cashier, RDU

“Greatmanagement skills are important sowe can achieve our goals. Communication is also important. Not only the amount of communication, but also howwe speak toworkers andpeers. If you are good at communication people feel safe andwant to come towork.” StephanyTorres Barista, SAN

31

A X N E W S L E A D E R S H I P I S S U E 2 0 2 2